Certainly irritating and a complete waste of time – are inbound telephone systems that keep potential customers in a menu-driven loop that appears impossible to leave. Virtual call routing eliminates the need for a number pressing driven menu system and allows the caller to speak and behave naturally before being redirected to the individual that will physically talk and deal completely with the query.
Smarter Call Routing
Customers and callers enjoy being treated professionally, which is perhaps the opposite of too many menu-driven experiences when calling companies or organizations who are guaranteed to keep you busy for at least a minute before placing you a long queue.
Virtual call routing is sufficiently smarter because it can understand the caller’s words and instantly redirect the call from the question or query that the customer has initiated.
This helps the caller significantly when they have called before recently and can be redirected to the same individual to continue the conversation. This rapidly reduces the amount of frustration and wasted time on behalf of the caller. For the organization, it is easier to continue conversations rather than repeat the entire previous call before gaining any ground.
You do not have to be a large business with an enormous call center to take advantage of virtual call routing. For customers, the decision about whether to deal with your organization can be made or broken within those first few seconds of calling.
A poor reception from your call handling may lead the caller to hang up and move to a competitor where they might receive better treatment. Where your call handling uses the most technically advanced software, there is a higher opportunity of retaining the caller and dealing with their experience effectively.
Satisfied callers are more likely to advance knowledge about your business or non-profit to their friends, family, and colleagues.
